okeebet Privacy Policy

1. Introduction

1.1 okeebet is committed to protecting the privacy and personal data of all users of its online casino and sports betting platform. This Policy applies to all personal information collected through the okeebet website, mobile platform, customer support channels, and any other services we provide (collectively, the "Platform").

1.2 This Policy is intended to comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

1.3 By using the okeebet Platform, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

2. Data We Collect

2.1 Registration Data. When you create an okeebet account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity and comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents. To comply with anti-money laundering (AML) regulations and to verify that you meet the 21+ age requirement, okeebet may collect copies of government-issued identification (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address, and proof of payment method ownership.

2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the okeebet Platform. This includes payment method details (e.g., GCash mobile number, bank account name) but does not include full card numbers or e-wallet PINs, which are handled exclusively by our certified payment processors.

2.4 Gaming Activity Data. okeebet records your betting history, game preferences, session duration, and wagering patterns. This data is used to personalise your experience, detect problem gambling behaviour, and comply with regulatory reporting requirements.

2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type, browser type and version, operating system, referring URLs, and pages visited. This data helps us maintain platform security and improve user experience.

2.6 Communications Data. If you contact okeebet customer support, we retain records of your communications, including emails, live chat transcripts, and support ticket details, for quality assurance and dispute resolution purposes.

2.7 Marketing Preferences. Where you have opted in to receive promotional communications from okeebet, we record your marketing preferences and communication history.

3. How We Use Your Data

3.1 okeebet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your okeebet account, including processing deposits and withdrawals in PHP;
• Identity Verification: To verify your identity, confirm you meet the 21+ age requirement, and complete KYC procedures as required by applicable regulations;
• Payment Processing: To process transactions via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard;
• Legal Compliance: To comply with anti-money laundering (AML) laws, PAGCOR regulatory requirements, the Data Privacy Act of 2012, and other applicable Philippine legislation;
• Platform Security: To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Service Improvement: To analyse usage patterns, conduct research, and improve the features and performance of the okeebet Platform;
• Responsible Gaming: To monitor gaming behaviour, identify signs of problem gambling, and administer self-exclusion or limit requests;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications.

4. Legal Basis for Processing

4.1 okeebet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your okeebet account and provide gaming services;
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations and PAGCOR licensing conditions;
• Legitimate Interests: Processing is necessary for okeebet's legitimate interests in preventing fraud, maintaining platform security, and improving our services, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

5.1 okeebet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors, KYC verification providers, game software providers, and IT infrastructure partners. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws;
• Regulatory Authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law or regulatory obligation;
• Law Enforcement: We may disclose your data to law enforcement agencies where required by a valid court order, subpoena, or other legal process;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of okeebet's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

6.1 okeebet uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.

6.2 Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Analytical Cookies: Help us understand how players interact with the Platform so we can improve performance and user experience;
• Preference Cookies: Remember your settings and preferences, such as language and display options;
• Marketing Cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications from okeebet.

6.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the okeebet Platform.

7. Data Retention

7.1 okeebet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with AML regulations;
• Transaction records are retained for a minimum of five (5) years as required by PAGCOR and AMLC regulations;
• Customer support communications are retained for three (3) years for dispute resolution purposes;
• Marketing preference data is retained until you withdraw consent or close your account.

7.2 Upon expiry of the applicable retention period, okeebet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8. Your Rights

8.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okeebet:

• Right to be Informed: You have the right to know what personal data okeebet collects about you and how it is used;
• Right of Access: You may request a copy of the personal data okeebet holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

8.2 To exercise any of these rights, please contact the okeebet Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

9. Data Security

9.1 okeebet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the okeebet Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of our systems;
• Staff training on data privacy and security best practices.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okeebet will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

10. Children's Privacy

10.1 The okeebet Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

10.2 If you believe that a minor has registered an account on okeebet, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links

11.1 The okeebet Platform may contain links to third-party websites or services, including game providers and payment processors. This Privacy Policy applies only to the okeebet Platform. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

12.1 okeebet reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will provide notice via the Platform or by email to your registered address at least fourteen (14) days before the changes take effect.

12.2 The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the okeebet Platform following the effective date of any changes constitutes your acceptance of the updated Policy.

13. Contact Us

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the okeebet Data Privacy Officer:

13.2 You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.